Terms and Conditions

Terms & Conditions

Welcome to Divaami. By accessing and using our website (www.divaami.in), you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

This website is owned and operated by Divaami. Throughout the site, the terms “we”, “us”, and “our” refer to Divaami. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.

We reserve the right to update or change these terms at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the new terms.

2. Products & Services

All our products are handcrafted, and slight variations in shape, size, or design may occur. Product images on the website are for reference only. We strive to ensure all details, descriptions, and prices are accurate, but errors may occasionally occur.

We reserve the right to refuse service to anyone for any reason at any time.

3. Pricing & Payment

All prices are listed in INR (₹) and include applicable taxes unless stated otherwise. Prices are subject to change without notice. We accept secure online payments via major debit/credit cards, UPI, and net banking.

4. Order Processing

Orders are typically processed within 2-4 business days. Custom or bulk orders may take longer and will be communicated via email or WhatsApp.

We reserve the right to cancel or limit quantities of any order if we suspect fraudulent activity or stock issues.

5. Shipping & Delivery

We offer pan-India and international shipping. Delivery timelines depend on your location. While we aim for timely delivery, we are not responsible for delays caused by courier partners, weather, or unforeseen circumstances.

For full details, please refer to our Shipping Policy.

6. Returns & Refunds

Due to the perishable nature of our chocolates, we do not accept returns. However, if your order is damaged or incorrect, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

Please refer to our Return Policy for more information.

7. Intellectual Property

All content on this website — including logos, designs, text, images, and product names — is the property of Divaami and may not be used, copied, or reproduced without written permission.

8. Privacy

We value your privacy. Your personal information is handled securely and will not be shared with third parties except for the purpose of fulfilling your order. For more, please read our Privacy Policy.

9. Contact Us

For any questions regarding these Terms & Conditions, please reach out to us:

📧 Email: divaami28@gmail.com